Refund Policy

Digital Digix Agency Refund Policy

At Digital Digix Agency, we are committed to providing exceptional customer service. This return policy outlines our guidelines for returns and refunds.

General Information:

• Proof of Purchase: All return requests must be accompanied by proof of purchase, such as a receipt or order confirmation.
• Product Originality: All products and codes we provide are genuine and authorized by the manufacturer.
• Policy Changes: We reserve the right to modify this return policy at any time.

Reasons for Returns and Refunds:

• Non-Functional Activation Keys: If an activation key doesn’t work, we will replace it. If the replacement key also fails, we will issue a refund.
• Incorrect Product Delivery: If you receive an incorrect product, we will replace it with the correct one.
• Delayed Delivery: If you do not receive your order within 4 days of purchase, you may request a refund.

Conditions for Returns:

• Product Compatibility: It is the customer’s responsibility to ensure that the product is compatible with their system.
• Timely Activation: Activation keys should be used promptly after purchase, preferably within 3 days.
• Third-Party Support: For certain products, you may need to contact the product manufacturer for support.

Refund Policy for Social Media Services, Game Keys, and Other Digital Products:

• Refund Eligibility: Refunds will generally only be issued if your order has not been processed or if there is a significant delay in delivery.
• Processing Time: Refunds for credit card payments may take 1-14 business days to process. For bank transfers, it may take 1-4 business days.
• Refund Fees: For credit card refunds, a processing fee may be deducted.

• How to Initiate a Refund Request:

To initiate a refund request, please contact our customer support team by sending an email to Support.

In your email, provide the following details:

• Your full name
• Order number
• Date of purchase
• Reason for the refund request

Our customer support team will review your request and respond to you within 2 business days to guide you through the refund process.

• Refund Processing: Upon approval of your refund request, we will process the refund within 7 business days.

The refund will be issued using the same payment method used for the original purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

Cancellation Policy:

• Order Cancellation: Once an order is placed, it cannot be canceled if it has already been processed or is in the process of being fulfilled.

Customer Satisfaction:

• Our goal is to ensure your complete satisfaction. If you have any questions or concerns, please contact our customer support team at [Support]